Terms and Conditions

GENERAL TERMS AND CONDITIONS OF ELITEMEAT.IT


The company Poddesu Carni Srl is an Italian company, with VAT number 03632630921 and registered office in Via Carloforte, 60 09123 Cagliari (G) Italy, registered in the register of the Chamber of Commerce of Cagliari, establishes the general TERMS AND CONDITIONS that regulate the use of the EliteMeat.it site that EliteMeat makes available to Internet users.


For our online store EliteMeat.it, we aimed to create a pleasant, comfortable and safe environment, where your shopping experience is as satisfying as possible and you can find all our products; therefore, we designed the simplest possible purchasing process.


Follow these steps to buy and enjoy our products as quickly as you would in a physical store but without leaving where you are now:


  1. Select the products you want and add them to your cart using the “Add to Cart” button.
  2. Once you have added everything you want to your cart, click the cart button at the top right of the screen.
  3. Go to “View Entire Cart” or “Place Order”.
  4. Check the units and products you want to purchase and click on the “Place Order” button. If you have a promotional or discount code, you can apply it now.
  5. Confirm your shipping address, select your preferred payment method.
  6. All done! Your EliteMeat products will soon be delivered to your chosen location.

We remind you that in the EliteMeat.it online store you can make purchases with maximum peace of mind and maximum security. When you make the payment, all information and personal data sent from your computer or mobile device are transmitted in encrypted form to our server using a standard 2048-bit encryption method known as SSL (Secure Socket Layer).


In our online shop you can pay by bank transfer, credit card or PayPal. Payment by credit/debit card is made via a secure and encrypted connection; therefore, the bank details are only processed by the bank, without us storing or processing them. If you want to place your order without providing your credit/debit card number, you can pay securely via PayPal or bank transfer.


If you have any questions, you can consult the frequently asked questions asked by other customers or contact us in the “Contact Us” section.


  1. PREMISE AND EFFECTIVENESS OF THE GENERAL CONDITIONS

These General Conditions of Sale (hereinafter “General Conditions”) regulate the remote purchase of fresh food products offered by EliteMeat.it through the official website. These conditions apply to contracts concluded between the Company Poddesu Carni Srl, with registered office in Via Carloforte 60, 09123 Cagliari (P.IVA 03632630921), and the user (hereinafter “Customer”) who purchases the products through the website www.elitemeat.it (hereinafter “Site”).


By placing an order, the Customer accepts and undertakes to fully comply with these General Conditions. The applicable conditions are those in force at the time of the conclusion of the order and are available at any time for consultation on the Site.


EliteMeat.it reserves the right to update or modify the General Conditions at any time, making them immediately applicable to orders placed after the publication of the changes on the Site.


  1. SITE REGISTRATION

To make purchases on EliteMeat.it, the Customer must register on the Site, providing truthful and complete data requested in the registration form. The user is responsible for the accuracy of the information provided. Registration allows the Customer to access a personal area to manage orders, payments and shipments.


  1. PRODUCT SELECTION AND ORDER

The characteristics and price of the products sold are shown in the description sheet of each product. The Customer can select the desired products, add them to the cart and proceed with the order following the guided procedure.


Upon confirmation of the order, the Customer fully accepts the General Conditions, the payment terms and the return policy. The order will be considered concluded and binding only after explicit acceptance by EliteMeat.it, by sending a confirmation email.


  1. PRICES AND PAYMENT METHODS

All prices indicated on the Site are expressed in Euros and include VAT. Product prices do not include shipping costs, which are calculated and added to the total order before the conclusion of the same.


Accepted payment methods include credit card, PayPal and bank transfer. Payments are processed through secure and encrypted payment systems (SSL). EliteMeat.it does not directly manage payment data, which are processed by the respective payment service providers.


  1. DELIVERY OF PRODUCTS

Products purchased on EliteMeat.it can be shipped throughout Italy via refrigerated express couriers to ensure maximum freshness of the goods. Shipping costs vary based on the destination and weight of the products purchased.


The Customer is required to provide an accurate delivery address. In the event of failure to collect the products at the delivery point, EliteMeat.it will not be responsible for any alterations or deterioration of the products due to delays not attributable to the Company.


  1. RIGHT OF WITHDRAWAL AND RETURN POLICY

EliteMeat.it is committed to ensuring maximum customer satisfaction by offering high quality products and excellent services. However, due to the nature of the fresh food products offered, it is necessary to respect some specific limitations regarding the right of withdrawal and the conditions of return.


In accordance with art. 59 of the Consumer Code (Legislative Decree 6 September 2005, n. 206), the right of withdrawal is excluded for the following products:


  • Perishable Products : All fresh food products, such as meat, fish, dairy products, fruit and vegetables, are subject to rapid spoilage and cannot be returned.
  • Sealed products : Sealed products that have been opened after delivery cannot be returned for hygiene and health protection reasons.
  • Customized Products : Products that are custom-packaged or clearly personalized, such as fresh meat cut to specific customer specifications, are not subject to return.

These exclusions are provided to ensure the safety and quality of food products, which may be altered if returned.


  1. WARRANTY FOR DAMAGED OR NON-CONFORMING PRODUCTS

Notwithstanding the exclusions mentioned above, if the delivered product is damaged or not compliant with what was ordered (for example, damaged packaging or a different product from the one purchased), EliteMeat.it offers the following options:


  1. Product Replacement : We will send a new order containing the damaged or non-compliant product free of charge.
  2. Full Refund : We will issue a full refund of the amount paid, using the same payment method as the purchase.
  3. Refund Coupon : We will offer a coupon of equal value to be used on a future purchase.

  1. EXERCISE OF THE RIGHT OF WITHDRAWAL

In accordance with art. 52 of the Consumer Code, the customer has the right to withdraw from the contract within 14 days of purchase, for any reason and without the need to provide explanations, only in the case of products that are not perishable or personalized. To exercise the right of withdrawal, the customer must communicate his intention by sending an explicit declaration via email to info@elitemeat.it .


If the right of withdrawal is exercised correctly, EliteMeat.it will refund the entire amount paid, including standard delivery costs, within 14 days of the communication of the withdrawal. The refund will be made using the same payment method chosen by the customer for the purchase. However, the refund may be suspended until the returned products are received or until the customer demonstrates that they have been sent back.


  1. RESPONSIBILITY

The customer is required to return the products within 14 days of the communication of the withdrawal, personally covering the shipping costs. The products must be returned in the same conditions in which they were received, intact and undamaged. Any manipulation of the products that compromises their nature or value will result in a proportional reduction of the refund.


EliteMeat.it is not responsible for any delays or failure to deliver due to force majeure or circumstances not attributable to the Company. Furthermore, it will not be held responsible for damages resulting from improper or incorrect use of the purchased products.


  1. DISPUTE RESOLUTION

For any complaints, the customer can contact customer service via email or use the contact form available on the site. EliteMeat.it undertakes to respond within 7 working days of receiving the complaint. In the event of disputes, the customer can use the European ODR platform for online dispute resolution, available at the following link: ODR Platform . .


Please note

The meat, before being packaged, is fresh, so never frozen or vacuum-packed. Obviously it arrives fresh to your home and you can decide to freeze it (in the same package in which you received it) to extend its shelf life.


For any doubts or questions, write to us at info@elitemeat.it, we are at your disposal!


For further information or needs, you can always consult our FAQ section or contact us by email. Alternatively, you can also reach us on our Facebook and Instagram channels.


  1. APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by Italian law. For any dispute relating to the interpretation or execution of these General Conditions, the court of the municipality of residence of the Customer will be competent, if located in Italian territory. In all other cases, the Court of Cagliari will have exclusive jurisdiction.


  1. PRIVACY AND PERSONAL DATA PROTECTION

EliteMeat.it undertakes to ensure compliance with the legislation on the protection of personal data, pursuant to Regulation (EU) 2016/679. The data provided by the Customer will be used exclusively for order management and will not be shared with third parties. For further details on the management of personal data, consult our Privacy Policy available on the Site.


For further information or clarifications on these General Conditions, the Customer can contact EliteMeat.it by email at info@elitemeat.it .